Payment & Refund

Find answers to the common questions about payment & refund.


What credit cards are accepted?

Closely supports these global card brands: Visa, MasterCard, American Express, Unionpay. Note that we use a third party ( to process all credit card payments. Closely does not have access to your credit card number at any point.

Once redirected to the payment service, you agree to be bound by the terms and conditions and privacy policy set by the third party payment service.

american express
union pay
What currency is accepted?

U.S. dollar (USD). If you want to be billed in any different currency, we'll convert payment amounts based on the current exchange rate of the payment service (Visa, MasterCard, American Express, Unionpay). We don’t charge any additional fees but your credit card issuer may charge their own fees for the transaction.

Refund policy

Only new users are eligible for refund if it’s requested within 7 days of purchase. We do not offer refund for recurring subscriptions. You will be refunded the amount you paid for the product excluding any fees associated with the original transaction.

The refund will be made to the card that you used to pay for the subscription. We don’t refund on other cards.

How to request a refund?

To request a refund, head to the support chat on Closely website. Text our support manager and provide the email address you used when registering in Closely.

Usually your request will be processed within 5 working days. After that period, if approved, the refund will be issued.

Read more about refund policy