CLOSELY CANCELLATION POLICY
Effective Date: May 1, 2023
This policy is integral to the Closely Terms of Use (“the Terms”) and supplements them as follows. The policy operates the same terms and definitions as the Terms do. We recommend reviewing the Terms for a comprehensive understanding of the rights and obligations associated with using Closely products or services.
CANCELLATION REQUEST
Clients may initiate a cancellation request for a Closely subscription through their account settings or/then by contacting our customer support team.REFUND ELIGIBILITY
Refunds for cancellations are subject to the terms and conditions outlined in our Refund policy. Please refer to the refund policy section for more details.SUBSCRIPTION TERMINATION
Upon cancellation, the clientr's subscription access will be terminated as per their request. They will no longer have access to the features and benefits as well as to their Closely account.BILLING AND RECURRING CHARGES
Closely updates the client's billing information to reflect the cancellation and discontinues any recurring charges. Clients will not be billed for subsequent billing periods once the cancellation request is approved and finalized by Closely's support team. It is important to cancel prior to the renewal date to avoid any unwanted charges.
Cancellation Notice: In order to effectively cancel the subscription without incurring charges for the subsequent period, we require that a client provides a minimum of 30 days' notice. The client should reach out to the support team and initiate the cancellation at least 30 days (720 hours) before the scheduled autorenewal date, as per the minimum required period. Failure to provide timely notice and reason for cancellation may result in charges for the upcoming subscription period.
Important Note:
In the event the client has initiated a subscription cancellation request with the support department but has failed to respond or confirm the response/message from the support team, such a request will not be approved, and the Closely subscription will not be canceled. Billing for the Closely product and service will continue according to the plan and duration previously specified in the client's personal account. Additionally, the client must confirm their cancellation request not only with the support team but also with any other designated Closely representative who serves as their main point of contact within the company. This representative may reach out through communication channels such as Intercom or email regarding their subscription cancellation, presenting alternative solutions to ensure the satisfaction of all parties involved.
If you fail to cancel your subscription before the end of the term and you are subsequently charged for our product, please be aware that you will not be eligible to claim a refund. The company will consider this purchase as a renewal of your subscription. For further details, we recommend reviewing the "Refund Policy" section.PRO-RATA CHARGES
In certain cases, clients may be responsible for pro-rata charges up until the date of cancellation. These charges cover the usage of the Closely product or services during the applicable period.DATA RETENTION
While the termination of subscription access is implemented, we acknowledge the significance of clients’ data. We understand that some users may require additional time to export their data, and thus we provide exceptions in certain cases. As part of our policy, clients are initially granted a 5-day period to retrieve their data after the subscription has expired or been canceled.
However, it is important to note that exceptions to this period are subject to individual negotiations with our support department. These exceptions, if granted, will be carefully documented and recorded for proper record-keeping purposes.ACCOUNT DEACTIVATION
In the event of a cancellation, the client's subscription will be deactivated. An exception to the 5-day period mentioned in section 6 regarding data export may be granted.MODIFICATION OF THE CANCELLATION POLICY
Closely reserves the right to modify or update the cancellation policy at any time. Any changes to the policy will be communicated to clients through appropriate channels, such as the website or email.CUSTOMER SUPPORT
Our dedicated customer support team is available to assist clients with any questions or concerns related to the cancellation process. Please reach out to our support team for prompt assistance.FEEDBACK AND SUGGESTIONS
We value feedback from our clients and encourage them to share their reasons for cancellations. This valuable input helps us improve our products and services to better meet clients’ needs.
